The Samuels ordered a home from a Kiwi company which later went bust, but it is the response of the ANZ Bank since then which has really got them furious.
The couple had ordered and paid for a kitset home from Bettaway Properties based in west Auckland.
Despite receiving their money, the company never sent any part of the kitset and several months later went into liquidation.
"I started ringing Bettaway and chasing after them, and all I get from the director of Bettaway is don't contact me," said Nooroa Samuel, Rarotonga resident.
But what the Samuels really object to is the way the ANZ bank - which lent them $95,000 for their kitset home - handled their loan.
According to their letter of offer, the bank said the money would be paid to Bettaway progressively - as work was completed and the property inspected.
But all the money was directly paid to Bettaway despite the work never being completed.
The Samuels also said they only authorised the bank to make one initial payment.
"They make the policy but they break their own policy," said Tangi Samuel, Rarotonga resident.
ANZ told ONE News it could not comment on why it sent direct payments to Bettaway without inspecting the building. It said that it has since been actively working with the Samuels to achieve a solution, and that it's committed and working hard to ensure that the matter is resolved quickly.
However, the bank is demanding the couple - who have been refusing to make loan repayments on the non-existent house - repay the full amount immediately with interest, adding to $180,000.
If they don't pay it, they could lose their land.
"[We're] devastated, angry, upset because it was a dream for us, [and] it didn't happen," said Tangi.
Source http://tvnz.co.nz/
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